Octobits Blog – ConnectWise RMM (Remote Monitoring and Management) is a pretty robust tool used by a lot of Managed Service Providers (MSPs) to manage and monitor IT systems remotely.
However, ConnectWise RMM pricing is often a big factor, especially because it can make a big difference to the total cost of ownership (TCO) for IT businesses.
Right, let’s crack on with the pricing structures.
ConnectWise RMM Review
ConnectWise RMM is known for its comprehensive feature set, which includes intelligent monitoring, automation capabilities, and integration with ConnectWise’s broader ecosystem.
It’s built on the Asio platform, so it can grow and adapt to meet the different needs of IT service providers.
It’s a popular choice for many MSPs, thanks to features like automated patch management, dynamic device grouping and intelligent alerting.
But user reviews show there are pluses and minuses, especially when it comes to support and getting started.
For example, while the platform is great at automating things and saving time, some users have said that customer support could be better, especially when they first start using it.
Pricing Model Used by ConnectWise RMM
ConnectWise RMM has a different pricing structure to some of its competitors. While some offer straightforward per-user or per-device pricing, ConnectWise RMM uses a more complex model.
This ConnectWise RMM pricing model often means you’ll need a custom quote based on your specific business needs.
This model is designed for larger MSPs who manage lots of endpoints.
The price depends on things like the number of endpoints, how automated you want to be, and any extra services you need, like NOC support.
The lack of transparency in pricing can be a hurdle for smaller businesses or those new to RMM solutions.
That’s why it’s important to engage directly with ConnectWise representatives for an accurate cost estimate.
For further information, please refer to “RMM Software Cost vs. Value: What Vendors Don’t Want You to Know.“
Factors Affecting Pricing
The number of endpoints you’re managing is the main thing you need to think about when it comes to cost.
ConnectWise RMM is built to grow, so it’s a great fit for large MSPs with lots of networks to manage.
As you add more devices, the cost per device goes down, which is great for larger operations.
However, for smaller businesses or those managing fewer devices, the cost per endpoint can be quite high.
How much automation you need will also affect the price.
ConnectWise RMM has some pretty advanced automation features, like script automation and intelligent alerting.
These help to make things more efficient by reducing the need for manual input.
While these features might cost more upfront, they can save you a lot in the long run.
For instance, automation can cut labour costs, reduce the risk of human error, and speed up service delivery.
You might also have to pay more for extra services like Network Operations Center (NOC) support or integration with other ConnectWise products.
These services give you more for your money with extra features like 24/7 monitoring and advanced troubleshooting.
It’s worth taking a close look at the return on investment (ROI) from these services.
The length of your contract can also affect the price. If you go for a longer contract, like an annual subscription, you might get a discount compared to monthly billing.
If you’re sure you’re going to stick with ConnectWise RMM, going for a longer contract could save you money in the long run.
ConnectWise RMM Pricing Plans
As of 2024, ConnectWise doesn’t publish standard pricing on its website. Instead, it offers custom quotes based on each business’s individual needs.
However, if you ask around, most people think it’s going to cost about this much per agent per month:
- Essential: $2 – $4
- Pro: $5 – $7
- Premium: $8 – $10
Just a heads-up, these are rough figures. The actual pricing might change depending on what you need and how you negotiate with ConnectWise.
It’s worth mentioning just to flag that the price is usually higher than some of the other options out there.
That’s because it’s got a lot of features and can be scaled up if you need it to.
Alternatives like Atera, which offer a per-technician pricing model, may be a more predictable and cost-effective option for smaller MSPs, especially those managing fewer devices.
As another reference, you might want to take a look at “Datto RMM Pricing: Details, Factors Influencing, & Hidden Costs.”
Additional Costs and Considerations
One key area is training and onboarding. ConnectWise RMM is a pretty powerful and feature-rich platform, but it does have a bit of a learning curve.
Training staff to get the full benefit from the platform can be quite an investment, especially for MSPs who want to make the most of what it can do.
Another thing to think about is how much it’ll cost to integrate. A lot of MSPs work in different IT environments.
This means that businesses need ConnectWise RMM to work hand-in-hand with other systems, such as PSA tools, CRM systems, or specific cloud services.
Integration often means custom development, which can make the overall costs go up.
Another thing to think about is how scalable the system is going to be in the future.
While ConnectWise RMM is designed to grow with your business, managing a larger number of endpoints can really add up in costs.
For instance, if your MSP goes from managing 500 to 5,000 endpoints, the licensing costs and related management expenses will go up in line with that.
This is something that could be a big deal for rapidly growing MSPs.
Finally, you’ve got to think about the professional services that ConnectWise offers, like customisation, integration, or ongoing support. These can also add to the expenses.
These services are usually charged at premium rates, and depending on how much customisation or support you need.
So, they can cost you anywhere from a few thousand to tens of thousands of dollars a year.
It’s often necessary to engage these services to tailor the platform to specific business needs, particularly for complex or large-scale deployments.
Improve Your Connectwise RMM Experience with Easy Now
ConnectWise RMM has some great features, but managing multiple SaaS solutions and their associated costs can get pretty complex.
That’s where a good spend management software solution like Octobits can really make a difference.
Octobits offers a complete platform for managing your software ecosystem alongside ConnectWise RMM.
Octobits stands out because it gives MSPs a single, unified dashboard where they can manage devices, billing, and reporting across various IT services.
This feature is especially useful for ConnectWise RMM users, as it lets you integrate with major IT vendors like Microsoft 365, AWS, and Azure.
This synergy not only makes IT operations more efficient, but also makes your RMM investment more valuable.
By bringing everything together and making tasks easier to automate, Octobits can help you make the best use of your ConnectWise RMM investment, find ways to cut costs, and work more efficiently.
And as it’s free until December 2024, now is a great time to see how Octobits can fit into your current IT management setup.
In Closing
As there’s no transparent pricing, it’s up to potential users to assess their specific needs and get a detailed quote from ConnectWise.
While the platform has lots of great features and can be scaled up easily, the costs can vary quite a bit depending on a few different things.
So, using Octobits is a great way to evaluate all those expensive software packages effectively.
Because managing ConnectWise RMM pricing and other pricey SaaS is not straightforward.
