19 April 2024

Office 365 Managed Services (Image by Freepik @rawpixel.com)

Office 365 managed service provider (MSP) is a team of specialists who know the ins and outs of the entire Office 365 Suite.

As we know, Microsoft 365, formerly known as Office 365, is a collection of cloud-based productivity tools and services intended to help businesses be more productive.

The suite includes familiar applications such as Word, Excel, and PowerPoint, along with robust cloud services like OneDrive and Microsoft Teams.

The adoption of Microsoft 365 has seen remarkable growth, with its suite of products becoming integral to businesses worldwide. A testament to its success is the significant user base it has amassed. 

According to David Curry at Business of Apps, Microsoft Teams had an impressive 300 million users in 2023, up from 270 million the previous year. 

Additionally, TeamsHub reported that one in five corporate employees uses a Microsoft 365 cloud service.

This surge in adoption underscores a growing demand for expert management and support services.

Businesses, big and small, seek ways to maximize their investment in Microsoft 365, ensuring they fully leverage all its features and capabilities.

However, businesses need more time to become Office 365 experts, as well as everything else.

Therefore, join us as we delve into navigating the complexities of Microsoft 365 and unlocking the full potential of Office 365 MSP.

What are Microsoft 365 Managed Services?

Microsoft 365 managed services refer to the comprehensive management and support provided by third-party vendors for the Microsoft 365 suite.

These services encompass a wide range of activities designed to optimize the use of Microsoft 365 within an organization.

From initial setup and migration to ongoing support, security management, user training, and more.

Managed service providers (MSPs) for Office 365 are responsible for maintaining an organization’s Microsoft 365 environment in a smooth, secure, and efficient manner.

The Office 365 MSP could be a multi-national company or just some local managed service provider within hugh-qualifications,

Managed services are especially helpful for organizations without the internal expertise or resources to effectively manage their Microsoft 365 environment.

By partnering with an MSP, businesses can benefit from expert guidance, customized solutions, and proactive support.

This involves ensuring data compliance and security, optimizing cloud storage and collaboration tools, and empowering organizations to focus on their core business while leaving the intricacies of Microsoft 365 management to the experts.

5 Services Offered by Office 365 Managed Service Providers

MSPs are the behind-the-scenes of your Office 365 experience. However, we need to remember that their services are about more than fixing problems when they arise.

Office 365 MSP proactively manages your Office 365 suite to ensure your business operates smoothly and efficiently, from ensuring robust security measures facilitating seamless migrations and providing round-the-clock support.

Here’s a look at five core services they offer, each tailored to bring unique value to your business.

Service 1: Migration and Deployment

Office 365 MSPs handle the heavy lifting of the migration process. They ensure your data transitions securely from on-premises or another cloud service to Office 365.

This service isn’t just about moving data; it’s about configuring your new environment to match your business’s unique needs, optimizing performance, and minimizing downtime.

An MSP ensures that your team can start benefiting from Office 365 from day one without missing a beat.

Service 2: Security and Compliance

Office 365 MSPs bolster your Office 365 environment with advanced security measures, including threat protection, data loss prevention, and encryption.

Beyond just setting up defenses, Office 365 ensures you comply with industry standards and regulations, making this service a dual shield against threats and compliance woes.

So yes, it’s a proactive approach to security, constantly updated to tackle emerging threats.

Service 3: Managed Support and Troubleshooting

Office 365 MSPs offer their managed support and troubleshooting services. They provide round-the-clock assistance to resolve any issues that arise.

This service ensures your operations never skip a beat. So, this service is proactive, with regular health checks and maintenance to prevent issues before they occur.

The goal is to give you peace of mind, knowing your Office 365 suite is in expert hands.

Service 4: Training and Adoption

Office 365 MSPs bring tailored training and adoption services for your staff. Office 365 MSP helps your team get up to speed with Office 365’s features and functionalities.

This service goes beyond basic tutorials; it’s about empowering your team with the knowledge and skills to work smarter, not harder.

At the end of the day, this service is more about investment in your team’s growth and productivity.

Service 5: Backup and Data Recovery

Office 365 MSPs protect data with robust backup and data recovery services.

They ensure your data is securely backed up in the cloud, safeguarding against data loss due to accidents, outages, or cyberattacks.

In the event of data loss, they’re ready to restore your information quickly, minimizing downtime and ensuring business continuity.

This service is your safety net, ensuring that your data is protected and recoverable no matter what happens.

Benefits of Using Office 365 Managed Service Providers

These Office 365 MSPs offer a broad spectrum of technical support and security measures and introduce a suite of benefits designed to optimize your operations. Here’s a distilled overview of the advantages.

  • Right from the start: Implementing Office 365 with an MSP ensures everything is set up correctly from the get-go, tailored to your specific needs, and avoids costly missteps​​.
  • Security and compliance mastery: MSPs equip you with advanced security measures beyond basic antivirus and multi-factor authentication. This comprehensive approach includes managed endpoint detection and response (EDR), phishing prevention training, and cloud backup and disaster recovery plans. 
  • Time-saving efficiency: By handling routine maintenance and support, MSPs free up your team to focus on strategic projects that propel your business forward.
  • Cost efficiency: Partnering with an MSP can be more economical than maintaining an in-house IT team. This approach provides access to a broad range of expertise, predictable costs, and the ability to shift from a capital expense model to an operating expense model.
  • 24/7 support and scalability: With round-the-clock monitoring and the ability to scale services up or down as needed, MSPs ensure that your Office 365 environment remains dynamic and responsive to your evolving business requirements​​.
Microsoft 365 Managed Services (Image by Freepik @freepik)

Things To Consider When Choosing Office 365 Managed Service

When it’s time to choose an Office 365 Managed Service Provider (MSP), there are several critical factors you should consider.

By carefully considering the factors below, you can choose a partner that meets your current needs and supports your future growth and success.

But please note this is a general guide. You can start the consideration factor here. Remember, using the consideration below, you can choose another MSP, like Kubernetes MSP or AWS MSP.

  • Understand your business needs: It’s paramount to clearly understand what your business aims to achieve with Microsoft 365. Identifying your goals, required features, and tools will guide you in selecting an MSP that aligns with your objectives​​.
  • Evaluate their expertise and experience: An MSP’s track record and experience in implementing Microsoft 365 services for businesses similar to yours is crucial. Look for certifications such as Microsoft Gold Partner status to ensure they possess the necessary skills and knowledge​​​​.
  • Range of services offered: Ensure the MSP provides a comprehensive suite of services that cover not just Dynamics 365 migration consulting but also setup, configuration, ongoing support, and security. This holistic approach is vital for end-to-end Microsoft 365 management​​.
  • Proactive support and SLAs: A proactive approach to support, including 24/7 monitoring, maintenance, and robust Service Level Agreements (SLAs), can significantly reduce downtime and optimize performance. This aspect is essential for maintaining operational efficiency​​.
  • Security and compliance: Given the critical nature of data security, your chosen MSP should implement rigorous security measures, including data encryption, multi-factor authentication, and regular security audits, to protect your data and ensure compliance with industry regulations​​.
  • Scalability and flexibility: Your business needs will evolve, and so should the services offered by your MSP. Ensure they can scale their services to match your growth and offer flexibility in their service offerings and pricing models​​.
  • Cost considerations: While cost shouldn’t be the sole deciding factor, it’s essential to understand the MSP’s pricing structure. Look for transparent and competitive pricing without hidden costs to ensure the partnership is economically viable for your business​​.
  • Reputation and client feedback: The reputation of an MSP can be a good indicator of the quality of service you can expect. Seek client references, testimonials, and online reviews to gauge their reliability and customer satisfaction​​.
  • Utilizing Octobits: Office 365 MSP uses Octobits to provide a clear breakdown of costs so there are no surprises down the line. Octobits is an appropriate cloud MSP tool for keeping things running smoothly, spotting hiccups before they become headaches, and ensuring you’re always in the know.


We’ve discovered that MSPs are problem solvers and proactive partners in ensuring your Office 365 suite operates smoothly.

Office 365 MSPs bring a bouquet of services tailored to bolster security, enhance productivity, and ensure your business’s digital infrastructure is both robust and flexible.

In choosing the right MSP for your business, we’ve emphasized the importance of aligning services with your business needs, evaluating expertise, and considering scalability and support quality.

While a significant factor, the cost should be weighed against the breadth and quality of services offered to ensure you’re investing in a partnership that yields returns in efficiency, security, and productivity.

As we conclude, remember that choosing an Office 365 MSP is a strategic decision beyond mere technical support.

With the right Office 365 managed service provider by your side, you’re not just adopting a suite of productivity tools but embracing a pathway to digital transformation and business growth.