Octobits Blog – As companies all over the world start using digital transformation strategies all the time, there’s a growing need for RMM solutions.
Remote Monitoring and Management (RMM) software is a must-have for many companies who want to keep an eye on and manage their IT infrastructure from afar.
But one question that often comes up is how much RMM software actually costs.
Absolutely. The RMM software cost is a big deal when deciding whether or not to implement these tools.
So, let’s take a look at the price and see if RMM software is worth it.
What is RMM Software?
Remote Monitoring and Management (RMM) software gives IT professionals the power to monitor, manage and maintain devices and systems remotely.
From patching vulnerabilities and deploying software updates to automating routine tasks and troubleshooting issues, RMM software makes IT operations easier, helps you work more productively, and improves security.
One of the best things about RMM software is that it can send you real-time alerts and automate maintenance tasks.
RMM software usually works with other IT service management (ITSM) tools, giving you one place to manage IT across different environments, like cloud, on-site, and hybrid setups.
RMM tools help to keep things running smoothly by making it easier to manage IT, and they also help to keep your company secure.
With remote access, IT teams can fix problems without having to be at the device itself.
What is the Difference Between RMM and MDM?
RMM and Mobile Device Management (MDM) tools are both useful in the IT management landscape. They address different aspects of technology management.
RMM is designed to give you the big picture of your whole IT infrastructure, including servers, desktops, network devices and sometimes even mobile devices.
The main thing it does is give IT teams visibility of all the different endpoints, so they can monitor, update and secure these systems from one central platform.
MDM is designed to manage mobile devices like smartphones, tablets, and laptops.
MDM tools have features for keeping mobile devices secure and compliant, like remote wiping, device encryption, and application management.
These features are critical for keeping sensitive data safe on mobile devices, particularly in a corporate setting where BYOD (Bring Your Own Device) policies are common.
Some RMM tools have basic MDM features, but they don’t usually have the same level of control and security as dedicated MDM solutions.
By the way, you might find it helpful to read about Lighthouse in “Microsoft 365 Lighthouse Review: Features, Benefits, & Cost.”
The Role of RMM Software in IT Management
RMM software lets your IT teams keep an eye on things and spot and fix any problems before they become big issues.
The idea is like a digital canary in the coal mine, letting you know when there are subtle changes in system performance or unusual activity that could mean trouble is on the way.
But RMM doesn’t just monitor, it does a lot more. It also helps to keep your systems secure.
RMM also helps keep your endpoints safe by making sure they’re up to date with the latest security patches and assessments.
Another great thing about RMM software is how it lets you access and support things remotely.
IT technicians no longer have to physically visit every device to troubleshoot issues.
Instead, they can connect remotely, figure out what’s wrong, and fix it, which means they can respond faster and avoid downtime.
On top of that, RMM can be a big help when it comes to efficiency through automation.
Repeating tasks like software deployment and updates, which can use up valuable IT resources, can be automated, freeing up your team to focus on other things.
Factors Influencing RMM Software Cost
One of the main things affecting the cost is the number of endpoints we’re managing.
RMM tools usually charge by the number of endpoints, so larger organisations with more servers, desktops, and mobile devices will naturally end up spending more.
Pricing can vary quite a bit, from about $10 to over $100 per endpoint per month, depending on the features and service levels offered.
Another big factor is what features the RMM software offers.
The basic packages usually include the essential monitoring and maintenance tools, while the more advanced solutions offer features like automation, detailed reporting, and integrated cybersecurity measures.
These extra features can bump up the price quite a bit.
It’s also a good idea to think about how scalable the solution is. RMM solutions that can grow with a business often cost more.
This scalability means the RMM solution can handle increased workloads without affecting performance or security.
The level of customer support is another thing that affects the overall cost. Vendors offering 24/7 support, dedicated account managers or custom SLAs usually charge more.
This top-notch support is especially helpful for businesses that need quick help to keep things running smoothly.
Finally, where you’re based can also affect RMM pricing because of regional market conditions and currency exchange rates.
For example, businesses might find they’re charged different prices to those in the US or Europe.
Common RMM Pricing Models
RMM software vendors usually have a few different pricing options to suit different organisations and sizes.
Per Endpoint Pricing
The most common pricing model is per endpoint, where costs are based on the number of devices you’re managing.
This model is simple and can grow with your business, so it suits companies of all sizes.
The price per endpoint can vary quite a bit, usually ranging from about $10 to over $100 per month, depending on the software’s features and the level of support you get.
For instance, NinjaOne costs about $3 per endpoint, while more advanced options like Kaseya VSA may cost upwards of $120 per endpoint.
Per Technician Pricing
Another common pricing model is per technician, where the cost is based on the number of IT technicians using the software.
This can be a more cost-effective option for smaller IT teams managing a large number of endpoints.
For example, Atera costs around $99 per technician per month, with unlimited endpoint management, which could be a smart move for MSPs.
Tiered Pricing
Tiered pricing is when you get different prices based on what’s included in the package. The basic plans usually cover the essential monitoring and management.
Meanwhile the more comprehensive plans often include features like automation, patch management, and integrated cybersecurity tools.
For instance, SuperOps has tiered pricing with more advanced plans offering things like automation and advanced reporting.
Custom Pricing
If you’re a big company with specific requirements, you might be able to get a custom price.
This model lets businesses negotiate pricing based on what they need, like integrating with existing tools, complying with features, or getting custom support.
This flexibility is really important for businesses with complex IT environments that need solutions that are tailored to their specific operational needs.
For further insight, please refer to “Does Microsoft 365 Lighthouse (Plan 1) Help You Simplify, Secure, Succeed?“
Hidden Costs and Considerations
One thing to look out for with RMM software cost is the integration. If you want to integrate your RMM software with existing systems like PSA tools or CRM platforms, you might have to pay extra for licences or get some consulting services to help you set it up.
Another area where costs can sneak up on you is training and onboarding.
While lots of RMM solutions have easy-to-use interfaces, the truth is that you often need specialised training to get the most out of them.
The thing is, if the RMM package doesn’t include onboarding services, businesses might have to spend more on training or hire consultants, which can really add up.
On top of that, upgrades and extra features can also end up costing you more.
Some RMM vendors have a modular pricing structure, where you can only get essential features like advanced reporting or cybersecurity tools if you pay for them as add-ons.
Then, long-term contracts can mean lower costs each month, but often come with less flexibility.
Signed up for a multi-year deal? You might find it tricky to switch providers or scale down your services if your needs change. So, it’s always a good idea to think about all the different angles.
Improve RMM Efficiency with Octobits Integration
While RMM software is a great way to manage your IT more efficiently, it can also contribute to your overall SaaS expenditure.
SaaS subscriptions left unoptimised, unused licences and shadow IT can end up costing you more than you expect.
That’s why Octobits has developed a license management software to help you manage your software ecosystem.
Octobits gives you a centralized platform to make managing SaaS apps, billing and security easier. And you try Octobits for free until December 2024.
Using Octobits with your RMM tools gives you complete visibility and control over all aspects of your IT operations.
Octobits helps you consolidate alerts, manage software licences, and reduce overhead costs.
And all while integrating seamlessly with leading IT services like Microsoft 365, Azure, and AWS.
This combination of RMM software and Octobits makes sure you have a complete and simple IT management strategy, with the best of both in one place.
In Closing
The thing to remember is you’re not spending money on RMM software, you’re investing in making your IT operations more efficient, secure and productive.
So, we’d love it if you’d give Octobits a try. With Octobits, you can get a better understanding of the different factors that affect pricing, compare different models, and be aware of hidden costs.
And yes, Octobits are free until December 2024. That way, you can use your budget for the RMM software cost.
