Octobits Blog – RMM (Remote Monitoring and Management) software lets managed service providers (MSPs) keep an eye on, manage, and fix IT set-ups remotely. But what does RMM software do?
Yup, how does RMM software help IT teams manage and fix problems from a distance?
How can RMM software help your company keep things running smoothly with minimal disruptions?
We’ll be looking at all that in more detail below. Right, let’s get started.
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ToggleHow does RMM Software Function in IT Environments?
RMM software works by putting agents on devices across the IT infrastructure, which then collect data about system performance, hardware status, and software processes.
The agents send the data back to a central dashboard where IT admins can keep an eye on things and manage the devices from afar.
From the dashboard, IT administrators can see the big picture of their entire IT environment.
They can see which devices are up and running, which ones are having problems, and even keep an eye on software installations and updates.
If something goes wrong, the RMM software can send alerts, which helps IT teams to respond quickly and often resolve issues remotely, reducing downtime and disruptions.
In “NinjaRMM Remote Monitoring and Management,” NinjaOne shows how easy it is to manage all your endpoints from one place.
NinjaRMM works with a range of operating systems, including Windows, Mac, and Linux. That way, NinjaRMM gives you a clear view of all your managed devices.
This ability to work across different platforms is really important for businesses that need to integrate and oversee lots of different IT assets.
So, what does RMM software do? Simply put, RMM software lets IT pros keep an eye on everything going on in their IT environment from one central spot.
What Problems does RMM Software Solve?
In today’s complex IT management landscape, RMM software is a valuable tool for addressing a range of challenges.
One of the biggest issues is reactive IT management.
Traditionally, IT teams would only deal with problems when they cropped up, which led to downtime, lost productivity, and annoyed users.
RMM software flips the script, enabling proactive IT management.
By keeping an eye on devices and systems, RMM can spot potential issues before they cause problems, giving IT teams a chance to take preventative action.
Another big issue for RMM software is the inefficiency of manual IT management.
Just picture having to physically visit each device every time there’s an update or a problem.
RMM software gets rid of this need, so IT administrators can manage and fix devices from a central location remotely.
Then there’s the security issue to think about. With RMM on your side, your IT team can keep an eye on your firewalls, spot any unauthorised access, and make sure your patches are up to date.
At the end of the day, RMM is all about saving money. Yup, RMM is about cost efficiency for your business.
By cutting down on the need for on-site visits and reducing the amount of manual work, RMM software can really help to bring down operational costs.
According to the Kaseya guide, “The Ultimate RMM Buyer’s Guide For MSPs,” using RMM to automate tasks can help MSPs save on labour costs and scale their services more effectively.
This makes RMM a great option for small and medium-sized businesses (SMBs) that may not have a lot of in-house IT resources.
Why do You Need RMM?
If you want your business to stay competitive and secure, investing in RMM software is not just a good idea – it’s essential.
The Kaseya guide shows how most MSPs (about 78%) use RMM tools to patch operating systems, which goes to show how important this software is for keeping systems up and running.
Enhanced Productivity
With automated tasks like software updates, monitoring, and troubleshooting taken care of, IT teams can focus on more strategic projects.
NinjaRMM, rated the #1 RMM software on the G2 Grid, shows how it helps MSPs be proactive, which leads to a big boost in technician efficiency.
This proactive approach means businesses can enjoy more uptime and any potential issues can be resolved more quickly.
Security and Compliance
For industries where keeping up with the latest security standards is a must, RMM makes sure that systems are always monitored, patched, and secure.
Kaseya works with antivirus and antimalware solutions to give you complete protection for your endpoints.
In today’s world, where cyber threats are getting more and more sophisticated, having a solid RMM in place gives you peace of mind.
Cost Savings and ROI
RMM helps businesses save on operational costs by reducing the need for on-site IT visits.
So yes, RMM platforms cut down on downtime, which saves money.
This not only makes IT management more cost-effective, but it also helps businesses to be more profitable by allowing them to use their resources more wisely.
Scalability for Growth
As your business grows, so does the IT environment you have to manage. That’s why RMM software is designed to handle this kind of growth.
For instance, Kaseya’s Automation Exchange let’s MSPs manage a growing number of endpoints without hiring more people.
This scalability means your IT infrastructure can grow without any of the usual hiccups, keeping things efficient and productive.
Learn more: 7 Windows RMM Software of 2024: How to Choose, Features, & Benefits
How do Alerts Improve IT Response Times?
We all know how important time management is in IT. Every minute of downtime means lost productivity, unhappy customers, and a hit to the bottom line.
That’s why alerts are so important for improving IT response times.
They make sure we spot potential issues as they happen, so we can deal with them faster.
So, if you implement an effective RMM solution, you’ll be able to respond to incidents much more quickly, especially when you use automated alerts.
For example, Kaseya’s guide shows how Baroan Technologies cut the number of alerts they had to deal with by 62% and saved 50% of the time they were spending on tickets by using Kaseya’s automation scripting engine.
This shows how automated alerts not only spot problems faster but also make the resolution process more efficient.
So, RMM tools can help admins spot unusual activity, keep an eye on firewalls, and spot when someone’s trying to get in without permission.
Setting up these alerts lets IT teams be proactive in addressing security threats and respond much faster.
This proactive monitoring capability not only means problems are fixed faster, but it also helps keep the business running smoothly.
Can RMM Improve Customer Satisfaction?
Yes, definitely. The RMM software can really help to keep customers happy by making sure they get a good, reliable, and high-quality IT service.
One of the best examples is from Baroan Technologies, which you can read in Kaseya’s guide.
After integrating Kaseya’s RMM solution, Baroan Technologies managed to handle over 3,000 endpoints with the same team of three technicians, doubling their capacity from 1,200 endpoints.
Or let’s look at how NinjaRMM has been rated the #1 RMM software in the G2 Grid for customer support, with a 98 out of 100 customer satisfaction score.
This high rating shows how many businesses using NinjaRMM can be more responsive, efficient, and proactive with their clients, which naturally boosts overall customer satisfaction.
Customers are more likely to be happy when problems are fixed quickly and when they feel like their IT service provider is keeping an eye on things and managing their IT environment.
Learn more: The 2024 Cloud RMM Software Buyer Guide: Features, Options, Analysis
Is RMM Software Suitable for Small Businesses?
Absolutely, yes! RMM software isn’t just for big companies. In fact, RMM can be really helpful for small businesses without a lot of IT resources.
RMM software gives SMBs the same IT management capabilities as big companies at a tiny fraction of the cost.
SMBs can use RMM software to manage their IT infrastructure with a smaller, more agile team.
This frees up valuable time and resources, so SMBs can focus on what they do best.
Kaseya’s guide also shows that 45% of current paid activities can be automated with today’s technology, which is worth a whopping $2 trillion in savings.
For small businesses, this automation means big savings and better use of resources, which they can then invest in other areas of growth.
That’s why Octobits is a SaaS spend management software to support your IT department manage your SaaS licences more easily and in a more streamlined way.
What does that mean for you?
Integrating Octobits with RMM tools gives your business a complete view of its software ecosystem.
It puts device management, billing, and reporting all in one place on a single dashboard.
This makes it easier to manage lots of different IT services, and it also improves your security and reduces costs.
What’s more, Octobits works with all the big names in IT, including Microsoft 365, AWS, and Datto Autotask.
And here’s the best bit: Octobits is free until December 2024. So, now is the perfect time to give your IT management strategy a boost.
In Closing
RMM software gives you real-time visibility, proactive alerts and remote management capabilities, which is pretty much invaluable.
And the good news is Octobits is ready to help you tweak your RMM software to fit your system.
So, what does RMM software do? If you’re looking to improve IT response times, streamline IT operations, or just make sure your IT infrastructure is running smoothly, RMM software is a great investment.