10 April 2024

Free MSP Tools (Image by Service Tree)

For small to mid-sized MSPs, leveraging free tools is critical. These free MSP tools provide a cost-effective way to deliver high-quality services.

As we know, many businesses rely heavily on technology, making MSPs essential for managing complex IT infrastructures.

This shift means that MSPs not only ensure smooth technology operations, but also strategically contribute to business growth and efficiency.

Therefore, utilizing free resources allows MSPs to focus on refining their expertise and expanding their service offerings without the burden of heavy investment in expensive software. 

This approach not only helps manage operational costs, but also enables MSPs to remain competitive and agile in a rapidly evolving marketplace.

The strategic use of free tools is a significant game change, empowering smaller MSPs to compete on a level playing field with their larger counterparts.

What are MSP Tools? How does It Affect Business Growth

MSP tools are software applications designed for managed service providers to oversee and control the IT infrastructure of other businesses. 

These tools enable MSPs to remotely manage, monitor, and secure their clients’ IT systems and networks.

For small and medium-sized businesses, free MSP tools are particularly transformative. They grant access to high-level IT management resources without the financial burden. 

This democratizes technology management, allowing smaller businesses to compete more effectively with larger companies.

This results in reduced downtime, better data protection, and improved operational efficiency. 

In turn, businesses can focus more on growth and development, secure in the knowledge that their IT infrastructure is robust and well-managed. 

TOP Free MSP Software in 2024

While paid MSP software offers robust functionality, starting your journey with free tools can be a smart (and budget-friendly) move.

But with so many options out there, how do you choose the best free tools for your MSP? 

Worry not, we’ve curated a list of the top free MSP software for 2024, backed by reliable data and trusted sources.


Octobits.io presents itself as a comprehensive solution for IT service management, emphasizing efficiency and ease of use.

Octobits platform offers a unified dashboard for managing various IT services, which is particularly beneficial for Managed Service Providers (MSPs).

Pros of Octobits.io

Octobits.io stands out for its all-in-one dashboard, which simplifies the management of devices, billing, and reporting.

This centralized approach is a significant time-saver, reducing the need for multiple logins and enhancing security. 

The platform’s ability to provide consolidated alerts and reports across various IT services is particularly noteworthy. Yes, Octobits can be your MSP reporting tools.

This feature enables proactive management of IT systems, ensuring that potential issues are addressed before they escalate.

Furthermore, Octobits’s integration capabilities with major services like AWS and Microsoft 365 streamline the oversight of business tools.

So, with Octobits, you have significant MSP documentation tools free and worry-free.

Cons of Octobits.io

While the unified dashboard is a strength, it might present a learning curve for users accustomed to more traditional IT management tools. 

Price of Octobits.io

Octobits is currently free until June 30, 2024, which is an attractive offer for MSPs looking to reduce costs.


CloudMonix is poised to be a popular choice in 2024, particularly for those managing Microsoft Azure platforms.

Its ease of use, comprehensive monitoring capabilities, and customer support make it a strong contender in the MSP software market. 

Pros of CloudMonix

CloudMonix has been recognized for its user-friendly interface, which is a significant advantage for IT professionals and MSPs.

CloudMonix offers performance, status, and alert dashboards, along with root cause analysis.

This comprehensive monitoring approach allows users to gain system-wide visibility and a deeper understanding of their Azure applications.

Cons of CloudMonix

One of the challenges reported by users is the complexity involved in setting up CloudMonix. This might require more technical expertise or additional resources for initial configuration and optimization​​.

Price CloudMonix

CloudMonix offers a free Starter plan, which includes customizable live dashboards, historical reports, configuration templates, unlimited metrics per resource, API access, a limited feature set, and a 10-minute monitoring frequency. This plan is suitable for basic monitoring needs.

And yes, they have Professional plans at $75 monthly and Ultimate plans at $100 monthly.

Spiceworks IT Monitor

Spiceworks IT Monitor is a reliable and free network watchdog, ideal for small and growing MSPs seeking basic monitoring and proactive alerts.

Its user-friendliness and community support make it a low-risk option to dip your toes into the RMM world.

Pros of Spiceworks IT Monitor

Spiceworks stands out for its user-friendliness, making it an accessible option for users with varying levels of technical expertise.

Its dashboard is particularly noteworthy for its ability to provide detailed insights into network and device monitoring, an essential feature for IT management.

Being a low-cost solution, it’s ideal for startups or small organizations looking to implement a service desk system without significant investment​​​​​​.

Cons of Spiceworks IT Monitor

Spiceworks IT Monitor lacks advanced features like multi-stage approval processes, which could limit its functionality in more complex IT environments.

Integration difficulties have been noted by some users, potentially complicating the use of the tool with other systems.

Additionally, users desire more in-depth information and analytics capabilities, particularly regarding asset management and monitoring​​​​​​.

Price of Spiceworks IT Monitor

Spiceworks IT Monitor’s standout attribute is that it’s a free tool. This makes it an attractive choice for smaller organizations or MSPs looking to minimize software costs while still gaining essential monitoring capabilities.


Freshdesk is a cloud-based customer service software designed to streamline customer support across various businesses, regardless of their size.

It efficiently converts requests from email, web, phone, chat, and social media into manageable tickets and offers unified ticket resolution across these channels. 

Pros of Freshdesk

Freshdesk’s strengths lie in its ability to integrate requests from multiple channels into a single, manageable interface.

This integration not only streamlines the support process but also ensures a more organized and effective customer service experience. 

Cons of Freshdesk

While Freshdesk offers robust features, its free version is limited to 10 agents. This constraint may pose challenges for larger teams requiring more extensive support capabilities. 

Price of Freshdesk

Freshdesk’s pricing structure caters to various business needs. It starts with a free version for up to 10 agents, making it an accessible option for small businesses or startups.

Best free MSP Tools (Image by MSP Guide)

Altaro VM Backup

While calling Altaro VM Backup “free” wouldn’t be entirely accurate, it deserves a spot on the radar for MSPs in 2024, especially those heavily invested in virtual environments.

Pros of Altaro VM Backup

Altaro’s interface is intuitively designed, making it accessible for users of varying technical expertise.

The software utilizes advanced deduplication and compression techniques, ensuring fast backup and recovery speeds.

Altaro supports incremental backups, which capture only the changes made since the last backup. 

Cons of Altaro VM Backup

Altaro is primarily designed for virtual environments, which might limit its application in physical machine contexts.

While providing competitive pricing, Altaro’s cost might be relatively high for some users, especially when compared with other backup solutions​​.

Price of Altaro VM Backup

Altaro VM Backup offers different licensing types, including subscription and perpetual options.

The subscription model is based on the number of VMs, providing lower upfront costs and total freedom as VMs are not tied to any host.

PDQ Deploy

PDQ Deploy offers a range of beneficial features, potential users should consider the limitations in remote management and the range of available packages. 

Pros of PDQ Deploy

PDQ Deploy includes pre-built packages and the ability to easily create and deploy new packages. This feature streamlines the software deployment process.

PDQ Deploy is known for its user-friendly interface and reliable performance, making it an attractive option for IT administrators.

The ability to customize and create packages, along with its ease of installation and management, enhances its overall appeal as a practical and efficient tool for software deployment​​.

Cons of PDQ Deploy

The lack of a remote client feature and limited reporting capabilities, particularly regarding connection errors and package deployment, have been noted as drawbacks.

Price of PDQ Deploy

Pricing is competitive and offers structured options for different organizational sizes and needs. You can start with a 14-day free trial.


TeamViewer might not be the newest or most feature-packed free MSP tool, but its simplicity, reliability, and affordable pricing make it a strong contender for basic remote support needs.

If you’re just starting out or prioritize user-friendliness over advanced functionalities, TeamViewer can be a valuable asset to your free MSP toolkit. 

Pros of TeamViewer

TeamViewer offers robust remote control features, enabling IT professionals to manage and troubleshoot devices effectively from anywhere.

TeamViewer’s functionalities make it ideal for remote work scenarios, allowing users to access workstation archives while traveling, which is a significant boon for mobile workforces.

Cons of TeamViewer

TeamViewer’s performance can be hindered in areas with poor internet connections, leading to delays and potential disruptions in remote support.

Price TeamViewer

TeamViewer offers different price editions. The good thing is that you can get a free trial as a starter.


For businesses, leveraging free MSP tools is more important than ever. Let’s do it for cost effectiveness and your cash flow. 

And yes, these tools, especially Octobits.io, offer significant benefits for managing and optimizing IT services.

Octobits.io stands out for its unique features and cost-effectiveness, making it a top choice for organizations in 2024. 

Of course, each tool has its own strengths and weaknesses, but the key takeaway is the importance of choosing the right tools to improve business efficiency and growth. 

By carefully considering the features and limitations of these tools, businesses can make informed decisions that align with their specific needs and goals.

Remember, the right tools can make all the difference in efficiently managing IT services and driving business success.

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