18 April 2024
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Best MSP Tools (Image by CloudBlue)

With today’s dynamic IT environment, having the best MSP tools is no longer optional – it’s a competitive advantage.

Yes, MSP tools are more than just gadgets that make things easier. They’re the magic ingredient that revamps how things are done, ramps up efficiency, and really lets MSPs shine when it comes to serving their clients. 

By automating the day-to-day tasks-think new customer onboarding or routine system updates-these tools give your tech team the gift of time. 

Time they can use to dive deep into what your customers really need and how to deliver it.

But there’s more. Streamlining processes in ways you never knew were possible, these tools are the extra magic hands you need. 

MSP tools empower your team to respond to issues at lightning speed, minimizing downtime and maximizing customer satisfaction.

And when it comes to delivering world-class service? MSP tools are like having a secret service agent. 

They provide real-time insights and data that make communicating with customers not only easier, but more effective.

With the importance of having the right tools firmly established, the next question is: what makes the cut? 

Buckle up, as we prepare a comprehensive review of the best MSP tools in 2023 to help you choose the perfect toolset for your IT services powerhouse.

What Is A MSP Tool?

MSP tools are software solutions that enable MSPs to efficiently manage, monitor, automate, and deliver IT services to their clients.

These tools help streamline daily operations, improve service delivery, and enhance client satisfaction.

Having MSP tools is like having an extra set of hands in your managed service provider business.

They seamlessly integrate into your operations, taking care of the repetitive, time-consuming tasks that can bog down your team.

These MSP tools enable IT departments to achieve their KPIs more effectively, ensuring a more robust and responsive IT service delivery.

These tools aid in automating routine tasks, monitoring system health, and managing resources effectively, which are crucial for meeting various KPIs such as system uptime, response time to IT issues, and overall user satisfaction. 

But it’s not just about keeping things running smoothly. These tools also act as a communication hub, organizing client requests and streamlining the resolution process.

Moreover, MSP tools offer a window into your clients’ IT health. With real-time data dashboards and comprehensive reports, you’re equipped with the insights to make informed decisions.

The real beauty of these tools lies in their ability to adapt as your business grows.

MSP tools are assets that scale with you, ensuring that as your client base expands, your quality of service remains consistently high. 

Best IT MSP Software in 2023

Here is an overview of seven highly regarded IT MSP software in 2023, each offering unique capabilities and features to cater to different aspects of managed IT services.

1. NinjaOne

NinjaOne, a highly acclaimed member of the 2023 MSP software lineup, stands out for its intuitive remote access capabilities.

NinjaOne is a go-to solution for technicians who need fast and secure ways to troubleshoot customer issues.

In fact, a G2 report highlighted that 96% of users rated NinjaOne’s remote control features as “excellent” or “good.

Pros:

  • Fast connections: NinjaOne boasts incredibly fast remote access, minimizing lag and frustration. NinjaOne gives you instant screen sharing and command execution, even on low-bandwidth connections.
  • Simplified controls: The intuitive interface makes navigating remote systems a walk in the park. No more wrestling with complex menus or cryptic configuration settings. Technicians of all skill levels can jump in and get things done.
  • Automation: Take repetitive tasks off your plate with NinjaOne’s robust automation features. From scripting basic fixes to deploying software patches, let the tool handle the mundane while you focus on strategic initiatives.

Cons

A noted downside is that NinjaOne undergoes frequent updates, which, while not inherently negative, can lead to short periods of downtime​​.

Pricing

Specific pricing details for NinjaOne are not publicly listed, but it does offer a free trial and a freemium version, with no entry-level setup fee. 

But according to some reviews, NinjaOne pricing is based on a per-device model, starting at $3 per device per month for the Essential plan. 

Additionally, premium consulting and integration services are available. For the most current pricing, visiting NinjaOne’s official website is recommended​​.

2. Pulseway

Pulseway is an IT monitoring and management solution that enables users to effectively monitor, manage, and control all systems and servers from a smartphone, tablet, or browser.

A significant feature of Pulseway is its real-time ticketing system, highly rated by users for its efficiency in managing client issues.

A 2023 user survey by TrustRadius found that 94% of respondents were satisfied with Pulseway’s ticketing functionality. This speaks volumes about the system’s ease of use, transparency, and ability to streamline client communication.

Pros

  • Communication: Pulseway’s interface keeps all client interactions in one place, with real-time updates and transparent communication flows. 
  • Prioritization powerhouse: Pulseway uses smart algorithms to prioritize tickets based on urgency and severity, ensuring critical issues get immediate attention.
  • Automation: Automate repetitive tasks like ticket routing, notification triggers, and even basic troubleshooting steps. 

Cons

  • Users have noted that Pulseway’s scripting could benefit from more features, such as better use of variables.
  • The reporting functionality could offer more customization options, and software deployment could be more user-friendly.
  • Although its remote control tool is adequate, some users prefer other tools like ConnectWise Control for remote management.

Price

Pulseway’s pricing starts at $27 per month, making it an affordable option for various sizes of IT environments.​

3. Atera

Atera stands out for its robust scripting capabilities that significantly enhance technician productivity.

Atera designed for IT professionals to gain comprehensive access, visibility, and control over all networks and devices, streamlining their IT operations.

Pros

Atera’s robust scripting engine lets you automate anything from basic password resets to complex multi-step procedures. 

Atera scripts designed ts to your specific needs and client environments. Whether it’s deploying software on specific devices or responding to common issues, Atera empowers you to craft personalized automation solutions.

By automating repetitive tasks, you free up technicians’ time, potentially reducing the need for additional hires. Saving money while improving efficiency? Atera makes it happen.

Cons

Some reviewers say Atera is quite expensive. Another thing is it costs extra for work-from-home end users

Pricing

Atera pricing is based on the number of technicians, starting at $99 per month for the Essential plan with one technician.

4. ManageEngine RMM

ManageEngine RMM is a unified solution aiding MSPs in managing and monitoring multiple client networks.

ManageEngine RMM is particularly renowned for simplifying endpoint management across desktops, laptops, and mobile devices. Its effectiveness in this area is reflected in its high G2 score.

Pros

ManageEngine RMM acts as your centralized hub, streamlining everything from software deployment to security updates.

It’s like having an automated assistant, handling routine tasks and freeing up your team for bigger projects.

Plus, with its advanced security features, you can be assured that your clients’ data is well-protected, day and night.

Cons

While ManageEngine RMM offers flexibility, some more complex management needs might require additional tools or scripting.

Pricing

ManageEngine RMM is priced competitively, starting at $24 per year.

ManageEngine RMM offers a free trial and freemium version, and there is no entry-level setup fee. Premium consulting and integration services are also available.

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Top MSP Tools 2023 (Image by The CTO Club)

5. Addigy

Addigy is a standout choice for MSPs, especially those with a client base predominantly using Apple devices.

Addigy is a cloud-based, multi-tenant Apple device management software that simplifies monitoring, managing, and securing Apple devices from a single location.

Pros

With Addigy, it’s all about mastering Apple device management. Imagine effortlessly deploying devices, handling Apple IDs and troubleshooting, all with Apple-centric tools. 

It’s like speaking the same language as your Apple devices, ensuring smooth operations. 

Plus, Addigy acts as a guardian for your Macs, bringing world-class security to the table. 

You’ll get endpoint protection and intrusion detection while seamlessly managing network access.

What’s more, Addigy’s automation capabilities take care of mundane tasks like updating and patching.

Cons

While Addigy excels in Apple management, its capabilities for other platforms like Windows or Android might not be as comprehensive.

Moreover, Addigy’s focus on Apple expertise comes at a premium cost, which might not be ideal for MSPs with a less Apple-centric client base.

Pricing

Addigy pricing is based on the number of managed devices, with a minimum commitment of 25 Macs. 

Prices start at $6 per Mac per month and scale based on the tier of features and additional device types managed.

6. Datto RMM

Datto RMM is a cloud-based platform designed for comprehensive remote monitoring, management, and support of customer networks. 

Datto RMM’s standout feature is its advanced security, with capabilities like threat detection and vulnerability management. 

This strong focus on security is evident in its high user satisfaction rating on G2.

Pros

Datto RMM is more like a system that’s always on the lookout for any hint of a threat, managing vulnerabilities, and stopping intruders in their tracks. Your data couldn’t be safer.

But it’s not just about defense. Datto RMM takes a proactive stance, spotting and fixing weak spots before they become a problem. 

And when it comes to ticking all those compliance boxes, Datto RMM is your go-to. Whether it’s PCI, HIPAA, or any other regulations, its centralized auditing and reporting tools make compliance smooth sailing.

Cons

Datto RMM’s robust security features may require some initial investment in training for users unfamiliar with advanced security concepts.

The price of advanced security features can add up: While the core Datto RMM package offers basic security features, access to the platform’s full security capabilities comes at an additional cost.

Pricing

Datto RMM pricing is tiered based on features and the number of managed devices. Basic security features are included in all tiers, while advanced security capabilities like threat detection and vulnerability management require add-on modules with additional costs.

So, for the most up-to-date pricing information, it is recommended that you contact Addigy directly or visit their website.

7. ConnectWise Control

ConnectWise Control might not be for everyone, but for rapidly growing MSPs seeking ultimate scalability and customization, it’s a powerful ally.

If you’re ready to ditch growth-related headaches and scale your operations to new heights, ConnectWise Control can be your trusted partner in building an unbreakable IT service empire.

Pros

ConnectWise Control takes the complexity out of remote support. 

Customization is a breeze, and it perfectly matches your brand. Security-wise, it’s a fortress, fully encrypted and compliant with major standards. 

Managing sessions is a breeze with its easy-to-use console. The insights you get into usage and performance? 

Right on target for smart decisions. Plus, it works across all devices and integrates effortlessly with your favorite tools. 

In short, it’s your go-to solution for seamless, secure and smart remote IT support.

Cons

Using ConnectWise Control is like stepping into the cockpit of a high-tech aircraft. There’s a lot to learn with its feature-rich interface and customization options. It’s not your basic point-and-click; this tool takes a little time to get the hang of.

So. with lots of high-tech features, don’t expect a budget-friendly option here. ConnectWise Control’s scalability and features come at a premium, which may not be ideal for smaller MSPs.

Pricing

ConnectWise Control offers various pricing plans starting at approximately $27 per month for a single user. 

The cost increases with the number of concurrent sessions and users, accommodating businesses of all sizes.

Introducing Octobits

While not one of the established “7 Best” just yet, Octobits is a rising star in the MSP software universe, gaining traction for its unique blend of powerful features and a user-friendly interface. 

It’s definitely worth keeping an eye on in 2024, especially for MSPs seeking a fresh, innovative approach.

Octobits offers an all-in-one dashboard designed to unify and simplify IT management workflows. 

This dashboard centralizes the management of services, billing, and reporting, providing a cohesive view of IT operations.

Moreover, Octobits seamlessly integrates with major IT vendors like Datto Autotask, Microsoft 365, and AWS, ensuring compatibility and efficiency in managing diverse IT services.

Octobits is unique in its ability to create customized dashboards and reports for each customer, enabling a personalized approach to IT management that is aligned with specific customer needs and priorities.

Presently, Octobits is available for free until June 30, 2024, offering basic and pro plans.

This pricing strategy, coupled with its robust features, positions Octobits as a strong contender in the IT MSP software space for 2024.

Conclusion

In 2023, the best MSP tools offer a range of functionalities to cater to diverse IT management needs.

The importance of efficient and reliable IT management cannot be overstated.

The seven best MSP tools of 2023 – NinjaOne, Pulseway, Atera, ManageEngine RMM, Addigy, Datto RMM, and ConnectWise Control – represent the pinnacle of innovation and functionality in the realm of Managed Service Providers.

These tools are not just software solutions; they are essential partners in driving business success.

And, when your businesses seek a reliable and efficient MSP solution, Octobits is also worth considering.

Adopting those seven MSP tools, along with Octobits, isn’t just about adopting new software; it’s about empowering your business to thrive in a digital world.

With the integration of these solutions, your organization can realize its full potential and be well prepared for the challenges and opportunities of the digital age.

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