Octobits Blog – With the best RMM software, you’ve got a reliable sidekick to help you keep an eye on everything, troubleshoot issues, and even automate tasks – all from the comfort of your own desk.
The thing is, there are so many RMM software options out there.
So, with so many options out there, how do you choose the best RMM software for your business?
That’s why we’re going to look at lots of different aspects of RMM tools to find the best answers.
Features to Look for in RMM Software
Picking the right RMM software is kind of a big deal. It can make a huge impact on efficiency, customer service, and security.
But, not all RMM software is the same. To make sure you’re getting the best value for money, keep an eye out for a few key features.
First things first, we need to focus on the ability to remotely troubleshoot and resolve issues, automate patch management, provide a complete inventory of IT assets, and generate detailed reports.
Beyond the basics, the right RMM software should have a bunch of features to make IT management easier and improve security.
A centralised network dashboard gives you a single place to monitor and manage your whole infrastructure, while secure remote access lets you troubleshoot and maintain things seamlessly from anywhere.
Real-time monitoring and alerts mean you’ll always know if there’s a problem, so you can deal with it before it becomes a bigger issue.
Furthermore, remote updates and patches keep your systems secure and optimised, and workflow automation frees up your IT team from repetitive tasks.
It’s also worth mentioning how the best RMM software isn’t just about what it can do, but also how easy it is to use and how well it works with other software.
So, look for a solution with a simple, easy-to-use interface and make sure it works well with the other software you already have.
And then think about how the RMM software can grow with your company.
As your business grows and changes, you’ll want an RMM solution that can grow with you.
Pick a solution with the flexibility to grow with your business, without having to make big changes down the line.
Learn more: The RMM Pricing Comparison: A Guide to the 2024 Top RMM Providers
Top Choices of Best RMM Software in 2024
The world of remote monitoring and management (RMM) software is changing fast.
That’s why it’s a good idea to think carefully about what you need from a solution in 2024.
So, let’s explore five top contenders for the best RMM software in 2024.
Atera – Extensive Range of Features
Atera has a lot to offer, whether you’re an MSP or an internal IT department.
Atera’s real-time monitoring and alert system keeps an eye on device status, so you can spot and tackle issues as they pop up.
What makes Atera stand out is how well it works with other software.
Atera also comes with some great third-party add-ons, like AnyDesk, Acronis, Malwarebytes, and Webroot, so businesses can keep their IT environment running smoothly.
In addition, it’s got AI-powered Tier 1 support for everyday tasks like password resets, which saves valuable time for IT teams.
Atera’s approach to automation is a great fit for Australian businesses looking to make their operations more efficient.
NinjaOne – Ideal for Growing Teams
NinjaOne is a great choice for growing teams, thanks to its scalability and commitment to continuous improvement.
It’s got everything you need for remote monitoring, maintenance, and documentation, including secure remote access, one-click device actions and automated patching.
NinjaOne’s focus on fast customer support and regular product updates shows how much they care about making sure their users have the best experience.
Its automation features, such as automated patching and endpoint tasks, help to keep things secure and efficient.
Pulseway – Best for Mobile App Management
If you’re a business that needs to manage things remotely, Pulseway has a great solution with its powerful mobile app.
Pulseway makes it easy to manage patches and speed up repetitive tasks.
Its real-time monitoring gives you a complete overview of your network, so you can deal with any issues as soon as they arise.
On top of that, Pulseway works with well-known platforms like Autotask, Zendesk, Slack, and ConnectWise, giving IT pros a complete set of tools.
But the best thing about Pulseway is its mobile-first approach, which offers incredible flexibility.
This makes it a great option for Australian companies looking for IT support but who can’t always be on-site.
ConnectWise RMM – Best for Automation
When it comes to automation, ConnectWise RMM is the gold standard.
You can get pricing on request, but ConnectWise offers an intelligent, cloud-based RMM solution that can adapt to your changing business needs.
The software’s intelligent monitoring engine learns over time, which means it can spot when something’s wrong and stop you getting loads of false alerts and unnecessary support tickets.
The unified interface lets businesses manage their whole tech stack, and it can also be used with other ConnectWise products like ConnectWise PSA and BrightGauge.
ConnectWise RMM is a great fit for Australian startups and mid-sized companies because it can plug talent gaps in its service team.
This feature lets businesses get expert support when they need it, so their IT operations stay smooth and efficient.
SuperOps – Best for AI-Driven MSP Growth
Another one to watch is SuperOps, especially for anyone looking to grow their AI-powered MSP business.
It uses AI to automate everyday tasks, provide predictive insights and help you make the most of your resources.
SuperOps’ AI-driven insights help MSPs make the most of their resources and make better decisions, which is great for those looking to up their game.
SuperOps’ predictive analytics uses AI to spot potential system failures and take action before they happen, so you can stay on top of maintenance and avoid downtime.
Plus, SuperOps works great with other tools like Acronis, TeamViewer, SentinelOne, and Microsoft Azure, so it’s a great choice for companies with different needs.
Learn more: Top Free RMM Software in Australia 2024: When It’s Enough & Upgrade
How to Choose the Best RMM Software for Your Business
There’s no one-size-fits-all solution when it comes to choosing the right RMM software. It’s about finding the perfect fit for your unique business needs.
That’s why, the first thing you need to do is get a good understanding of what you need.
If you’re a new company with just a few devices, you’ll have different needs from an established Managed Service Provider (MSP) who’s juggling lots of endpoints.
If you’re a business prioritising scalability, solutions like NinjaOne, which is great for growing teams, might be just what you’re looking for.
Next, think about how well the software you’re looking at can be integrated with other systems.
Your RMM software should fit right in with what you’ve already got, making things run smoothly and letting data flow easily.
ITarian RMM is a great choice for businesses that use lots of different platforms and tools because it can integrate with lots of different software.
In Australia, where cybersecurity threats are on the rise, it’s crucial to make security a top priority.
Solutions like Barracuda MSP, with its full suite of threat protection and real-time network monitoring, give you peace of mind that your valuable data and systems are safe.
Another important thing to look at is customer support. Make sure the provider is quick to respond and knows their stuff, with real-time support options to deal with critical situations straight away.
Don’t forget about the user experience. A user-friendly interface can make a big difference in how quickly people adopt it and how much they use it.
Take ManageEngine ServiceDesk Plus MSP, for example. It lets you easily tweak workflows to suit your business, which is great for companies that like a customised approach.
Ultimately, budget is everything, so it’s important to consider the pricing.
Think about the upfront cost and any recurring fees, and look at annual billing options for potential long-term savings.
Just remember, the best RMM software isn’t necessarily the most expensive. It’s the one that works best for your business and your budget.
How Much is the RMM Software?
The price of RMM software can differ depending on the features, number of devices, and vendor.
As a rough guide, you can expect to pay anything from a few dollars per device per month to hundreds of dollars per month for larger deployments.
Some providers offer pricing based on the number of technicians you have, which could be a more cost-effective option for some businesses.
In the review, “Guide To The 33 Best RMM Software Of 2024,” Paulo Gardini Miguel gives us a range of prices for different RMM solutions, from as low as $4 per user per month (OptiTune) to $99 per user per month (Syncro).
Some vendors, like ITarian and Barracuda MSP, don’t list their prices publicly, so you’ll have to contact them directly to get a quote.
The Last Complement to Get the Best RMM in 2024
You can make the whole thing even more powerful by combining Octobits with RMM software capabilities.
This means your IT managers and MSPs can keep a firm grip on their IT ecosystem without having to juggle lots of different platforms.
For Australian businesses, the seamless integration between Octobits and RMM software makes it a lot easier to manage all your IT services, from AWS to Microsoft 365.
Octobits is a SaaS spend management software solution designed to make your IT workflows a breeze.
Octobits is your one-stop shop for managing everything, from device oversight to billing and reporting.
By combining these tools, Octobits makes things easier for you and keeps your data safer and your costs down.
And here’s the really cool part: You can get Octobits for free until December 2024. Now is the perfect time to give your IT management strategy a boost.
In Closing
Picking the suitable RMM software in 2024 is all about doing your homework. You’ve got to look closely at each solution’s capabilities, pricing, and integration options.
Remember, every RMM software has its own unique features, so there’s a solution for every business need in today’s fast-changing IT landscape.
That’s why you can start using Octobits as your support system to get the best RMM software this year.
