Octobits Blog – The right Windows RMM software helps you manage IT systems in multiple locations, automate maintenance, and monitor potential security threats.
But with so many Remote Monitoring and Management (RMM) tools out there, it can be tough to figure out which RMM solution is right for you.
Let’s take a look at some of the best options out there that are designed with your business in mind.
Top Windows RMM Software Solutions
NinjaOne
NinjaOne is a great choice, especially for growing teams. It’s easy to use and can be adapted to suit the changing needs of small businesses.
NinjaOne has a great automated patch management system for Windows, making it a cost-effective solution for businesses that need scalable RMM software.
The tool’s got great integration with TeamViewer, Slack and Microsoft Azure, so businesses can adapt and expand with ease.
MSP360 RMM
MSP360 RMM is a popular choice because it works across different platforms. You can use it with Windows, macOS, and Linux.
It’s a great choice for companies with different IT environments because it works with cloud backup services and remote access.
The MSP360 is great for businesses with lots of different systems, as it makes it really easy to manage all their data.
Learn more: Top 7 RMM Software Open Source in 2024: Real Numbers, Real Features
SuperOps
Designed to help MSPs grow their businesses using AI, SuperOps offers a complete set of tools for managing your service desk, tracking your assets, and using RMM features.
SuperOps uses AI to automate tasks like categorising tickets and predicting system failures, which helps to reduce downtime.
This is great for small businesses looking to make their IT support processes more efficient without breaking the bank.
It’s even got integrations with tools like ConnectWise Control and Bitdefender, which makes it even more useful.
Atera
Atera is one of Windows RMM software with a wide range of features for both Managed Service Providers (MSPs) and IT departments.
Atera’s AI-powered features give you real-time monitoring, automated patch management and customisable alerts.
It’s got great native integrations with AnyDesk, Acronis, Malwarebytes and Webroot, which makes it really versatile.
Atera’s great for growing businesses. It handles Windows systems really well and has a proactive monitoring system, so there are fewer disruptions.
Pulseway
Pulseway is a cost-effective option for businesses for managing mobile apps, letting IT pros keep an eye on things and fix any issues on the go.
Its smart automation makes repetitive tasks quicker and easier, while the mobile app gives you real-time alerts, which is great for IT teams who need to be able to manage Windows systems remotely.
This feature makes things more efficient, which is great for companies with teams spread out across the world.
LogMeIn Central
LogMeIn Central has some great features, including a highly secure remote access tool, automated scripting, and patch management.
The real-time health reports mean any issues are flagged up before they get worse.
This solution is perfect for companies that need to access their systems remotely and securely manage their IT.
It gives businesses peace of mind when they’re handling sensitive data.
ManageEngine ServiceDesk Plus MSP
ManageEngine ServiceDesk Plus MSP is well-known for its helpdesk functionality.
This software is great for its simple ticketing and full asset management features, which are useful for MSPs who have lots of clients.
It can be integrated with other apps like Zoho CRM and Jira, which makes it a great all-in-one solution for MSPs who need an RMM and helpdesk tool.
This all-in-one approach means that MSPs can give their clients the support they need when they need it.
Features to Look for in Windows RMM Software
The Windows RMM software is more than just about remote access. So, what should you be looking out for?
First and foremost, a solid Windows RMM solution should have centralised network monitoring.
You need to be able to see at a glance whether all your devices are working OK, whether they’re in Melbourne or Sydney.
Next on the list is remote device access. This is your go-to when things go wrong.
You should be able to connect to any device securely, troubleshoot issues and even install software updates without leaving your desk.
It’s also important to have real-time monitoring and alerts.
A solid RMM tool will keep an eye on your network 24/7, giving you a heads-up on potential issues before they become bigger problems.
And let’s not forget remote updates and patches.
It’s really important to keep your software up to date for security and performance reasons.
Your RMM software should let you deploy updates and patches remotely, so you can be sure all your devices are protected.
And last but not least, workflow automation can save you a lot of time.
Automating everyday tasks like software installations and maintenance lets your IT team focus on more strategic projects.
Learn more: Lowdown on RMM Software for Small Business: Is It Safe or Another Risk?
Benefits of Using RMM Software for Windows
One of the best things about NinjaOne is you can do remote troubleshooting and maintenance, which is really handy.
With tools like NinjaOne, MSPs can manage and resolve issues without having to travel on-site.
This feature is especially cost-effective for businesses with locations across the world.
Another big plus is that it boosts productivity through automation.
Absolutely. Taking a standardised and automated approach to cost management and maintenance can lead to some pretty significant efficiency gains.
For example, Atera’s AI-powered automation lets IT teams schedule routine tasks, freeing up their time to focus on more complex issues that require human input.
Another big plus is better security management.
RMM software with solid security features can stop unauthorised access, so only verified users can make changes to the system.
What’s more, RMM software offers detailed reporting and analytics, which is really useful for making decisions.
With tools like ManageEngine ServiceDesk Plus MSP, IT teams can create detailed reports that help them keep an eye on system health, spot trends, and make smart choices about IT investments.
How to Choose the Right Windows RMM Software
Let’s talk through a few key factors so we can make an informed decision that works for your business.
Cost is a big factor for us. The price of RMM software can range from a few dollars per device per month to hundreds of dollars for larger deployments.
It’s also worth thinking about how well the RMM software works with other software.
As the ConnectWise eBook “Top 10 Considerations for Selecting the Right RMM Solution,” points out, it’s important that your chosen software works well with the other business tools you already use.
Another key thing to look at is how easy it is to scale up. Your business is always changing, so your RMM software should be able to grow with you.
Pick a solution that can easily handle an increasing number of devices and users.
Don’t forget about usability. A user-friendly interface and intuitive features can make a big difference to how productive your team is.
Make sure you choose a solution you can pick up easily, even if your team doesn’t have a lot of technical expertise.
And don’t forget to consider the vendor’s reputation and support. You want a partner you can rely on, who’ll respond quickly to your needs and is committed to your success.
Do your homework, read up on reviews, and don’t be afraid to ask for references.
That’s why you can start using Octobits as your supporting system. So, why Octobits?
Octobits is a SaaS spend management solution. So, integrating Octobits with RMM gives your business a complete view of its software ecosystem.
It puts device management, billing, and reporting all in one place on a single dashboard.
It makes it easier to manage lots of different IT services, and it also improves your security and reduces costs.
And here’s the best part: Octobits is free until December 2024.
In Closing
So, take your time, look at what’s out there, and choose a solution that makes it easy for you to manage your IT environment.
You might also want to try out a few trial versions of Windows RMM software with the help of Octobits. That way, you can pick the one that’s right for you.
