Octobits Blog – The ConnectWise PSA pricing provides an affordable starting point for businesses seeking to streamline their operations with Professional Services Automation (PSA) software.
It is commonly understood how PSA tools facilitate operational efficiency, automate repetitive tasks, and enhance the overall quality of service delivery.
This makes PSA software, like ConnectWise, an invaluable resource for businesses aiming to enhance productivity and profitability.
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ToggleWhat is a PSA in ConnectWise?
ConnectWise PSA is a comprehensive software solution designed to assist IT solution providers, such as those found across Australia, in managing their entire business lifecycle.
It is much more than a mere tool for tracking time and invoices. It is, in fact, a comprehensive platform that enables optimisation of service delivery, improvement of project profitability, and the building of strong customer relationships.
ConnectWise PSA provides comprehensive workflow automation, including SLA tracking, agreement renewals, and asset inventory management.
This allows your team to concentrate on the aspects of your business that are most important: providing excellent service to your clients.
Why Pricing Matters
Pricing is a crucial element in the selection of a PSA solution, particularly in light of the varying requirements and sizes of businesses.
ConnectWise PSA offers a tiered pricing structure, which makes it an attractive option for companies at various stages of growth.
The packages are divided into three tiers: Basic, Standard, and Premium. Each tier offers increasingly advanced features.
For reference, a review of the feedback on G2 revealed a mixed response regarding pricing. Some users have commented that the price is high, but have also acknowledged the value provided by the robust features.
This indicates that, while some businesses may perceive the cost as high, they still view it as an investment in greater efficiency and capability.
As a further point of reference, please refer to “Top Three Professional Services Automation Software Open Source.”
ConnectWise PSA Pricing Models
Basic
The Basic package is designed for smaller companies that require support for a limited number of users and devices.
This package includes the essential functionality of a ticketing system, project management tools, asset management, financial and billing capabilities, and a mobile application.
The centralised hub feature of PSA enables even small teams to operate with greater transparency and efficiency.
This package is designed to support businesses that are just beginning to automate their operations, providing essential tools to facilitate their growth.
Standard
The Standard package builds upon the features of the Basic plan, offering enhanced value for companies that require advanced automation capabilities.
This ConnectWise PSA pricing package incorporates a number of additional features, including procurement, general ledger integration, and user-based billing.
This package is particularly well-suited to businesses that manage unattended devices, offering capabilities for agreement management and Office 365 management.
These automation features help streamline processes, freeing up staff time by automating routine tasks.
Premium
The Premium package represents the pinnacle of automation, offering a suite of sophisticated features including cloud database access, marketing campaign management, and sandbox environments.
The premium version of ConnectWise PSA is also integrated with CPQ, ITBoost, and other tools, providing an all-encompassing solution for mature businesses seeking to expand their service delivery capabilities.
The premium offerings provide significant value, with features such as BrightGauge and SmileBack enabling more effective customer feedback analysis and overall service improvement.
Factors Influencing ConnectWise PSA Pricing
The cost of ConnectWise PSA is dependent on a number of key factors, each of which has an impact on the overall expense for businesses.
Number of Users
The number of users is one of the primary factors affecting the cost of ConnectWise PSA.
The number of users requiring access to the system will directly impact the cost. Each package is priced to accommodate a different scale of user needs.
For example, smaller businesses with a limited number of users may find the Basic package to be the most cost-effective option.
Meanwhile, larger businesses with numerous users may require the Standard or Premium packages.
Selected Features
The features included in the selected package also have a significant impact on pricing.
Each tier—Basic, Standard, and Premium—offers a different set of features, with the Premium package providing the most comprehensive suite.
For instance, features such as procurement, GL integration, and automated billing offer notable efficiency gains but also contribute to higher costs.
Businesses need to assess their particular requirements in order to ascertain which features are essential and how these affect their budget.
Contract Length
The length of the contract is another key factor influencing the ConnectWise PSA pricing. Longer contracts may include discounts or incentives that result in a more affordable overall cost over time.
This is why committing to a longer-term agreement can often result in a reduction of the monthly or annual costs compared to shorter contracts, thereby providing businesses with enhanced financial predictability.
How Much Does ConnectWise Cost Per User?
The cost per user for ConnectWise PSA is dependent on the selected package and the number of users involved.
And unfortunately, there’s no one-size-fits-all answer to this question. ConnectWise does not publicly disclose its per-user pricing.
It is similar to attempting to ascertain the cost of a new vehicle without first consulting with the vendor.
In order to obtain an accurate estimate, it is necessary to provide specific details regarding your requirements.
For sure, the Basic package represents an ideal starting point for smaller teams and includes essential features such as ticketing and billing.
While ConnectWise does not publicly disclose its per-user pricing, it is worth noting that the cost can increase significantly when additional features are added, particularly when upgrading from the Basic to the Premium package.
Therefore, while the pricing may appear high for smaller businesses, it is justified by the robust functionality provided.
However, based on industry research and anecdotal evidence, the cost per user can range from approximately $70 to $150 per month.
Please note this is merely an estimate, with the actual cost dependent on the aforementioned factors.
For free PSA options in the market, please refer to “Free Professional Services Automation Software Comparison for 2025.”
How to Obtain Accurate Pricing
To obtain precise pricing for ConnectWise PSA, businesses are advised to contact ConnectWise directly.
The ConnectWise PSA website provides a contact number and indicates which pricing options are available based on the specific business needs of the customer, including the number of users, required features, and contract duration.
How Does Octobits Help You Get the Suitable PSA for Your Business?
We’re not trying to sell a PSA solution, but we can help you find the perfect fit. Octobits is a SaaS spend management solution.
So, Octobits is your one-stop shop for all things IT. It gives you a single, unified dashboard to manage devices, billing, and reporting.
This overview of your IT setup helps you spot areas that could do with some TLC, as well as where a PSA solution could make a big difference.
For example, if you’re having trouble with manual billing and lots of different reports from different IT vendors, Octobits can show you where the problems are.
So, Octobits is there to help you find PSA solutions that can handle your financial management and reporting needs.
What’s more, Octobits works with all the big IT vendors, including Datto Autotask (a top PSA provider), so you can see how your current tools work together and where a PSA solution could fit into your tech stack.
This integration capability makes sure that your chosen PSA solution doesn’t create data silos but rather helps your whole organisation work better together and share data more easily.
And here’s the best part: Octobits is free until December 2024.
In Closing
ConnectWise PSA provides a variety of packages to accommodate the diverse needs of businesses of different sizes.
While costs may vary, the value provided by the automation and integration capabilities makes it a worthwhile investment for businesses looking to improve their service delivery and overall efficiency.
To obtain precise ConnectWise PSA pricing, we advise you to contact ConnectWise directly to discuss your particular requirements and ensure you receive the optimal solution for your needs.