11 April 2024
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Types of Managed Services Company (Image by Freepik @frolopiaton-palm)

We all know MSPs outsource IT functions, providing proactive monitoring, management, and support. But did we know the types of managed services?

Why do we need to highlight the different types of MSPs? Since MSPs offer a range of services, from basic network management to advanced cybersecurity and cloud services, choosing the right provider for your needs is essential.

The variation is a current reaction to recent trends.  As we step into 2024, several key trends are reshaping the managed services landscape:

  • Automation and AI Integration: Automation and AI are not just buzzwords but transforming MSP operations.
  • Advanced Cybersecurity: Given the increasing complexity of cyber threats, MSPs are bolstering their services with advanced cybersecurity measures.
  • Cloud Dominance: The cloud is ubiquitous, with its flexibility and scalability making it an integral part of the IT infrastructure. IoT and Blockchain Convergence: Integrating IoT and blockchain technologies empowers MSPs to offer enhanced security and transparency.
  • Strategic Mergers and Market Expansion: The MSP industry is witnessing significant consolidation and expansion, offering challenges and opportunities. 

Yes, we see the adaptation of MSP to the market. So, before you commit to any IT service agreement, it’s crucial to clearly understand the MSP partnership that aligns with your organization’s needs. 

Are you receiving fully managed services or just cloud services?  Or you want cybersecurity, but you get help desk support. Well, let’s talk about what kind of MSP you need to keep your business on track.

What are Fully Managed Services?

Fully managed services are where you outsource most (if not all) of your IT operations to a specialized provider.

Your Managed Service Provider (MSP) takes full responsibility for your IT infrastructure. This includes proactive monitoring, maintenance, incident resolution, security, updates, and strategic planning.

With the expertise and innovative solutions offered by MSPs, your business can navigate the complexities of today’s IT landscapes with greater agility and foresight.

Fully managed services are evolving beyond IT support to become strategic business enablers.

In 2023, the industry was experiencing significant growth, driven by the imperative need for robust cybersecurity measures and cloud infrastructure management.

The report by Cisco reveals that the global IT-managed services sector is valued at around $472 billion, and companies increasingly rely on these services for their technological adeptness and strategic insight​​.

Cybersecurity stands out as a pivotal concern. Yes, that’s a biggie; the arch-nemesis for businesses today, with all sorts of cyber baddies lurking around.

Managed services provide the tools, the tech, and the know-how to keep the digital fort safe. We’re talking serious business here – using AI and automation can make a difference in keeping data breaches at bay and saving some serious cash in the process​​.

Then, we have excellent but complex things; the cloud for your business. Specifically, Moving to the cloud is like upgrading from a rickety old bike to a sleek sports car – faster, more efficient, and way more relaxed.

Managed service providers are the expert pit crews helping businesses make this transition smoothly, ensuring they get all the performance without the pitstops​​.

The rise of post-pandemic remote and hybrid work models has accentuated the need for seamless, secure, and efficient IT frameworks.

Managed services are beneficial in enabling this transformation, offering support that ranges from network optimization to advanced collaboration tools, all aimed at fostering a productive and secure work environment​​.

And, let’s be honest. We need access to a broader pool of expertise. MSPs staff specialists in various technology domains – cloud architecture, cybersecurity, compliance, you name it.

Partnering with them means this expertise becomes an extension of your team without the overhead of hiring and managing in-house.

It’s important to note that fully managed services shift how you think about how to grow your business. Therefore, let’s go into another detail.

octobits-types-of-managed-services-provider
Types of Managed Services Provider (Image by Freepik @nespix)

Types of Managed Services

In the vibrant world of IT, managed services stand as pillars that support various business functions in this digital age. Let’s delve into the essential types of managed services and what they entail.

IT Infrastructure Management

At its core, IT infrastructure management ensures your digital and hardware resources perform optimally. 

This service encompasses detailed system, network, and storage management, addressing aspects like asset lifecycle, capacity planning, and energy consumption, all while prioritizing high availability and security.

The main goal of this kind of managed service is optimizing the lifecycle of your IT assets, facilitating effective capacity planning, managing energy consumption, and guaranteeing the availability and security of IT systems.

Cybersecurity Services

These services extend beyond mere defence mechanisms, offering comprehensive solutions encompassing threat detection, audits, and active response protocols. 

Customized to confront specific vulnerabilities, they aim to safeguard businesses’ digital perimeters against a spectrum of cyber threats.

Cybersecurity now emphasizes proactive measures such as Threat Exposure Management and Identity Fabric Immunity.

The landscape underscores the need for continuous validation and consolidation of cybersecurity frameworks to mitigate risks and reduce the incidence of security breaches​​​​​.

Cloud Services

Cloud services management entails meticulously overseeing cloud-based resources and operations, ensuring their alignment with security standards and efficiently utilising computational assets. 

These services facilitate the real-time monitoring and management of data, servers, and network functionalities across diverse cloud settings. 

By aiding businesses in demystifying the intricacies of cloud architecture, MSPs offer strategic insights for enhancing efficiency and scalability and achieving cost-effective cloud deployments​​​​​​.

Data Backup and Recovery

Data backup and recovery services ensure your vital information is preserved and ready to be restored immediately, safeguarding your operations against unforeseen disasters. 

These services entail regular data backups and comprehensive recovery strategies to ensure the resilience of vital business information.

Given the increasing threat of ransomware and other similar attacks, it is crucial to have dependable recovery mechanisms in place to quickly and efficiently restore data. This will help minimize operational downtime and financial losses.

Help Desk and Technical Support

Help desk and technical support services offer immediate assistance for addressing technical issues, ensuring the smooth functioning of business operations.

These services encompass a wide array of support functions, ranging from software troubleshooting to addressing hardware malfunctions.

The objective is to resolve technical issues expeditiously, ensuring minimal disruption to organizational workflows.

These services aim to uphold high productivity levels and enhance user satisfaction by providing round-the-clock access to IT support.

Remote support capabilities are integral to these services, allowing MSPs to deliver timely assistance and maintain operational continuity​​.

Industry-Specific Managed Services

Industry-Specific Managed Services have been meticulously developed to address the distinctive challenges and compliance mandates inherent to various sectors such as healthcare, finance, legal, and governmental entities.

These services are designed to aid organizations in adhering to pertinent regulations and effectively harnessing technology to streamline their operations.

For instance, in the healthcare domain, compliance with the Health Insurance Portability and Accountability Act (HIPAA) is vital, and managed services are tailored to fortify patient data protection.

In the legal field, services focus on safeguarding client confidentiality and adhering to regulations like the California Consumer Privacy Act (CCPA).

Financial entities must comply with the Payment Card Industry Data Security Standard (PCI DSS) and the Sarbanes-Oxley Act (SOX), emphasizing the need for rigorous data security protocols.

Similarly, alignment with standards like the Federal Information Security Management Act (FISMA) and the Cybersecurity Maturity Model Certification (CMMC) is crucial for government and law enforcement agencies.

Managed IT services specialized for these industries deliver comprehensive solutions that meet specific regulatory and operational requirements, enhancing governance, risk management, and compliance efficacy​​.

Conclusion

As we wrap up our exploration of managed services, it’s clear that these IT pillars are integral to modern business success.

The range of services varies from fully managed to industry-specific offerings, making the landscape diverse and dynamic. However, this diversity extends beyond full-service offerings.

Whether it’s cloud services ensuring agility and scalability, cybersecurity fortifying your digital assets, or sector-specific solutions maintaining compliance and operational excellence, each managed service type plays a big role.

Your responsibility in selecting, implementing, and maximizing these services is pivotal.

By understanding the nuances of the type of managed services and aligning them with your organizational needs, you can chart a course towards technological excellence.