Octobits Blog – In business, where every dollar and minute counts, RMM software for small business isn’t just a luxury – it’s a real necessity.
We all know how RMM software keeps an eye on your tech, stops problems before they cause any issues, and makes sure everything runs as smoothly as possible.
But with so many options out there, how do you choose the right one? Which one is really affordable?
That’s why we need to take a closer look at this now.
Is RMM Software Safe?
While RMM software has lots of benefits for small businesses, it’s fair to be a bit concerned about its safety.
After all, giving people remote access to your IT infrastructure can sound a bit risky. Furthermore, given the lower price point, we’re concerned some safety features might be compromised.
The good news is the top RMM software for small businesses out there makes security a top priority.
They use strong encryption, multi-factor authentication and detailed access controls to keep your sensitive data safe.
That’s why it’s really important to choose a provider with a good track record in security.
Look for features like real-time threat detection, automated patching and integration with antivirus solutions.
It’s important to remember that the safety of your RMM software depends on the provider you choose and how carefully you configure and manage it.
It’s like securing your home – a good lock is essential, but you also need to remember to use it!
Learn more: Mac RMM Software Made Easy: Which One Should You Choose?
Top RMM Software for Small Businesses
NinjaOne
NinjaOne is a great option, especially for small businesses looking for a complete IT management solution.
NinjaOne is used by over 17,000 IT teams, which means it has a solid platform that offers visibility, security, and endpoint control.
This software gets a great rating on G2, with 4.8 out of 5, which shows that users are really happy with it.
People love NinjaOne’s easy-to-use interface, automated features, and helpful support team.
On the downside, there aren’t many customisation options for templates and there are the odd service interruptions.
One downside of NinjaOne is their pay-per-endpoint pricing, which can be a drawback for fast-growing businesses.
Atera
Atera was the first to use AI in IT management, and it’s still going strong as the trailblazers.
It’s like having a tech-savvy assistant who can predict and prevent IT hiccups before they even happen.
Atera got all the bells and whistles, like real-time monitoring and a customisable alert system.
It’s like having a watchdog that never sleeps, keeping your IT systems safe and sound.
Atera is getting great reviews on G2, with a 4.6-star rating from over 640 users. It seems to be a hit with IT professionals.
Datto RMM
Datto RMM is a cloud-based solution designed with MSPs and small businesses in mind.
It’s known for its automation, real-time monitoring, and user-friendly interface.
It gets 4.5 out of 5 on G2, and it’s well-known for making IT operations easier through good patch management and real-time alerts.
Some users find the setup process a bit complex and time-consuming, and there are the odd lags in receiving real-time updates.
Even so, Datto’s multi-tenant view and comprehensive support for endpoints make it a great choice for businesses looking to manage multiple IT environments efficiently.
MSP360 RMM
MSP360 RMM is a great all-rounder, like a universal translator for your IT systems.
MSP360 RMM lets you manage devices running on different operating systems without any hassle.
One of the great things about MSP360 RMM is that you can manage all kinds of different environments from one single interface.
It’s like having a multilingual interpreter who can communicate with all your devices, no matter what language they speak.
It’s got a 4.6-star rating, so it seems to be doing a pretty good job.
SuperOps
SuperOps is a unified PSA+RMM platform that’s great for MSPs of all sizes. It’s got all the usual ticket management, remote monitoring and user-friendly interface features.
SuperOps gets a solid 4.6 out of 5 on G2. The support team is super responsive, and they keep making new features.
Some users have also mentioned that there are occasional delays and some limitations in third-party application integrations, which could be an issue for businesses that rely heavily on integrated solutions.
Kaseya VSA
Kaseya VSA’s IT Complete platform is a solid RMM and endpoint management suite.
Kaseya VSA brings together monitoring, alerts, asset management and automated patch management in one place.
Even though it has lots of great features, users have said that it’s not the easiest to use, which has given it a G2 rating of 4.0 out of 5.
Kaseya’s workflow integrations and strong security features make it a great choice for businesses that need a comprehensive security solution in their RMM.
N-able
N-able has two RMM products on offer: N-central is great for complex environments, while N-sight is perfect for unified endpoint management.
Both options come with full patch management, network discovery and real-time insights, so they’re great for IT departments and MSPs.
N-able’s products have an average G2 rating of around 4.3 out of 5, which is pretty good going.
The feedback we’ve seen is that they’re versatile and can be integrated into other systems pretty easily.
The only downside is that it can get pricey for small businesses that are looking to grow.
Learn more: Top 7 RMM Software Open Source in 2024: Real Numbers, Real Features
Features to Look for in RMM Software
When you’re looking for RMM software for your small business, it’s important to think about what features will work best for you.
First things first, small businesses should look for real-time monitoring and alerts. This lets IT teams spot and fix issues before they get out of hand.
This proactive monitoring is key to keeping downtime to a minimum and operations running smoothly.
Another important feature is automation capabilities.
NinjaOne is well-known for its automation capabilities, which allow IT teams to automate tasks like patch management and device monitoring.
It’s also a good idea to look for software that offers comprehensive reporting and analytics.
Datto RMM, for instance, offers real-time data analytics that helps IT teams spot trends and make their operations more efficient.
It’s also important to think about how it integrates with other tools.
SuperOps is great because it can integrate with lots of different third-party apps, so it’s perfect for businesses with a wide range of IT systems.
It’s also important to have a user-friendly interface, especially for small businesses with limited IT resources.
As their guide says, Atera’s intuitive dashboard makes it easy for technicians to navigate and manage multiple endpoints efficiently.
Benefits of Implementing RMM Software in Small Businesses
Using RMM software for small business is a great way to make things more efficient and save money.
One of the best things about this software is how you can monitor lots of different devices from one place.
This means that IT teams can handle maintenance and troubleshooting without having to be physically present, which is helpful for businesses with remote or hybrid workforces.
Furthermore, automation can save a lot of time. Automation helps users save time on routine tasks, like software updates and security patches.
Another big plus is better security. AI integrations like those in Atera’s platform help RMM software spot and fix threats fast, which lowers the chance of data breaches and keeps your business up and running.
On top of that, RMM software can grow with your business, which is great for small companies that are ready to take the next step.
For example, RMM offers pay-per-technician pricing, which makes it a great option for businesses that want to scale without spending more money.
This flexibility means small businesses can start with a basic plan and then expand their RMM capabilities as they grow. This way, they only pay for what they need.
How to Choose the Right RMM Software for Your Small Business
Picking the right RMM software isn’t something you should rush into. You need them to be comfortable, reliable, and up to the task.
So, let’s break down the process into simple steps to help you find the perfect fit for your small business.
Define Your Needs
The first thing you need to do is take a good hard look at your IT environment and figure out exactly what you need.
What are the things that are giving you trouble? What tasks would you like to automate?
What kind of devices and systems do you need to manage?
Do you need to be able to integrate with other software you’re already using?
If you know what you need, you can focus your search and avoid wasting time on the wrong solutions.
Do Your Research
Once you know what you need, it’s time to get some reading done, or rather, some online research.
Have a look at the online reviews, compare the features and check out the user ratings. One of the better reviews is on G2, written by Tian Lin.
Take a look at what other small businesses in Australia are using and what they like or don’t like about their chosen RMM software.
Consider Scalability
As a small business, you’re always looking to grow, and your RMM software should be the same.
Pick a solution that can grow with your business, so you can add more devices and users as you expand.
You don’t want to outgrow your RMM software and have to go through the whole selection process again in a year or two.
Factor in Ease of Use
Your IT team shouldn’t need to be a rocket scientist to use your RMM software.
Make sure you choose a solution with a simple, easy-to-use interface.
The quicker your team can get to grips with the software, the sooner you’ll start seeing the benefits.
Don’t Forget About Support
Even the best software can have hiccups, so it’s important to make sure the provider offers reliable customer support.
You want to know that someone’s got your back if you run into any issues.
Alternatively, you can check if there are online community forums, like in Reddit, GitHub, LinkedIn, or somewhere else.
Evaluate the Price
And don’t forget to think about your budget and choose a solution that offers good value for money.
And please remember, the priciest option isn’t always the best.
Look for a solution that offers the right mix of features, usability, and affordability. The best RMM software for small business is the one that does everything you need it to.
Utilising Octobits
You can make the whole thing even more powerful by combining Octobits with RMM software capabilities.
This means your IT managers and MSPs can keep a firm grip on their IT ecosystem without having to juggle lots of different platforms.
For Australian businesses, it’s a breeze to manage all your IT services, from AWS to Microsoft 365, thanks to the seamless integration between Octobits and RMM software.
Octobits is a SaaS spend management software solution with one goal: to make your IT workflows a breeze.
Octobits is your one-stop shop for managing everything, from device oversight to billing and reporting.
By combining these tools, Octobits makes things easier for you and keeps your data safer and your costs down.
And here’s the best part: You can get Octobits for free until December 2024. Now is the perfect time to give your IT management strategy a boost.
In Closing
Finding the right RMM software is all about finding a solution that fits your business, your goals, and your IT management needs.
So take your time, do your research, and don’t be afraid to ask for demos or trials.
We also suggest using Octobits as your supporting system to help you gain insights and data to choose the right RMM software for small business.
